Pros
Great pay, good benefits. Friendly staff and crew. Everybody is willing to cross job descriptions to help eachother out. Long hours and guaranteed work 6 days a week, all you need to do is volunteer and you've got it! The management is always willing to work with you should you have any kind of family situation without hesitation and if you're scheduled on a saturday but need it off there are other tech's who will switch saturday's with you. Overall an excellent job.
Cons
It is an industry where no matter what you do the only information you hear are the negative reviews. You're always inundated with complaints from customers even if it isn't the/our network that is the issue. We judge performance based on repeat rates/ miscommit rates but those number don't reflect the actual situation as accurately as some people may think, fortunately upper management is aware of this.
