Pros
You can make very good money selling Frontier Secure Products. Don't need technical Skills if you are a good sales person and will be well compensated for not only selling Frontier Secure Products but getting the customer off the calls in less than 15 minutes.
Cons
Not Compensated for your technical skills even though you're solving the customer's issues. Usually, the more difficult technical issues require more phone time with the customer, which then raises the Internet Help Desk Technician's Handling Time. Upper Management, considers Technicians with high Call Handling Time as inept. Required Overtime on short notice with no consideration of family hardships and transportation issues. Upper management wants Internet Help Desk Technician's to show compassion toward the customers but show very little compassion towards Internet Help Desk Employees. You must work the mandatory overtime or face disciplinary action.
