It was good until... - Collections Advisor/Technical Support Frontier Employee Review

3.0
4 Jun 2015
Recommend
CEO approval
Business outlook

Pros

Frontier really cares about its employees. They are big on promoting internally and give ample time off/ benefits. I did collections for 6 months and then they moved all Frontier departments away and moved in with strategic partnerships only. Collections was great! I had fantastic supervisors and had a team that rocked the stats.

Cons

The transition into strategic partnerships was a disaster. They hired a supervisor externally and did not give her any product training. Many employees in the sales departments were going to make substantially less money. They started to count me absent and unpaid for days I was there and working! I was to receive a $1.50 raise and it was never applied.

Explore other reviews about Frontier

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

lots of management changes and reorgs

See reviews by: Helpful|Rating|Date|All