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      Frontier

      Engaged employer

      Frontier reviews

      Frontier Communications - Customer Assistant Frontier Employee Review

      2.0
      17 Apr 2023
      Customer assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Most of the people in the front line whether, sales, collections, service, or technicians are terrific people with great skill and always out for what is best for the customer with a balance of business mind. Benefits are as expected, pay is hit or miss and not really consistent across titles and people

      Cons

      Attrition in company seems to be never ending cause massive amounts of confusion to goal, lacking communication, and strange responses to business needs.

      avatar
      Frontier Response
      3y
      Thank you for your feedback. We guarantee you that every day we strive to create an environment that is forward-thinking and allows our employees to set and meet goals. We’d like to hear more about your experience. Please contact our team at FrontierCareersFeedback@ftr.com. ​

      Explore other reviews about Frontier

      5.0
      13 May 2026
      Customer care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I can’t think of anything

      avatar
      Frontier Response
      1mo
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
      5.0
      24 Jun 2026
      Business executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work 10/10 recommend

      Cons

      Verizon bought the company. Let everyone go a couple months after buying us out.

      avatar
      Frontier Response
      4d
      We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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