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Frontline Managed Services

Is this your company?

If you value your sanity - don't - Anonymous employee Frontline Managed Services Employee Review

2.0
29 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent insurance and benefits. Some downtime on the job, depending on day and shift. (Also depends on whether or not enough you're the only person on the floor.) Personal browsing allowed (after you finish all. Lax dress code. LGBTQ friendly.

Cons

Draconian attendance policy. Sparse and irregular training. Pay rate does not reach appropriate level until one year of employment. Must constantly absorb verbal abuse from busy lawyers who have no time and need to work on everything NOW. Rapid turnover, which leads to months of understaffed shifts. Third-party time management team frequently makes mistakes. Upper management and leader positions often filled by external applicants, which means that some managers have never taken calls, know nothing about IT, and can do nothing to help you. Silly incentive system that rewards employees with candy and snacks instead of actual bonuses. Triggers panic attacks, anxiety, depression, and suicidal tendencies. Oh, and if you work night shift - good luck. I worked alone on a Monday morning and had no lunch until 6 AM. We get none of the little parties or free lunches that the daywalkers receive.

Frontline Managed Services Response
6y
We appreciate you sharing your thoughts as a current employee with us. We share your concerns regarding wages and have since increased it accordingly. We are very concerned regarding the emotional thoughts and stress you are experiencing and highly encourage you to speak with Human Resources immediately. There are programs we have in place that utilize discretion we would like to share or if you just need to talk. We take this very seriously and very much would like to speak with you when you are ready. Thank you for your tenure at Intelliteach.

Explore other reviews about Frontline Managed Services

5.0
22 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Loved working here. The Toledo team is great.

Cons

I do not have any complaints

1.0
6 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The compensation seems to match market rates

Cons

Not a great company to work for long-term. There have been consistent layoffs since I started 3 years ago, and the entire team I used to work with has changed completely in those 3 years. Layoffs seem to disproportionately target minorities and women. I have watched the department and team I am in slowly be pushed out by a few toxic individuals who now have a great degree of control over the department. I would not recommend it for women, as I was informed by HR that multiple people went to them with complaints about a couple of individuals, and those individuals were only given more responsibility and control over time (I cannot say if any disciplinary action occurred beyond a "talking to" even after multiple complaints). It is disheartening to see such people thrive in the company, and to me says a lot about the ethics of the company overall and those who work there in management roles. Some high level positions were recently replaced (i.e. CEO) so I foresee layoffs again this coming year. There is also a very strong finger pointing/blame culture, propagated mostly by a few toxic individuals on the project management and client services side. Techs, clients and minorities are consistently on the blamed side during many internal meetings with these individuals.

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