Good as Webpass, lost luster as GFiber - Technical Support Engineer GFiber Employee Review

5.0
24 Feb 2023
Recommend
CEO approval
Business outlook

Pros

Great team and management. Charles built something amazing with a tight knit organization.

Cons

Take over by big business, "Customer ALWAYS right" mentality really hurt what Webpass was. Now GFiber wants to be different like Webpass, but all they are becoming is just another big ISP that everyone will love to hate.

Explore other reviews about GFiber

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Love working here! Team culture is amazing

Cons

N/a I love it here!

2.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Genuinely friendly team culture and a great atmosphere. Free lunch is a nice perk. Having the Google name was a big plus for sales. This was back when it was still under the original Google name then GFiber was spun off as an independent entity.

Cons

Came to the ISP market late. High turnover. Incredibly convoluted internal processes and procedures. Tools are far from intuitive, and too many events are scheduled without considering that salespeople need to be out selling—not attending events or stuck wrestling with overly complex internal systems. Management seemed confused and directionless.

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