Rewarding - Technical Analyst GL Solutions Employee Review

Pay is decent for the area.

I worked here for over 2 years. Below is an honest breakdown of my experience. Leadership does not provide clear or consistent direction. Priorities change frequently without communication to staff. Decisions are made without explanation or follow-up. There is little accountability when those decisions negatively affect employees. Commitments made by management are frequently not followed through on. Employee surveys are conducted but the results do not appear to lead to any actual changes suggesting they are just for show. Employees are often set against each other rather than encouraged to collaborate. Raising concerns is not encouraged, and there is a general reluctance among staff to speak up. Complaints about workplace issues are generally not addressed. There is minimal focus on employee wellbeing. "Fish when you are retired". Job responsibilities expanded well beyond the original role description over time, without a corresponding change in title, pay, or recognition. As a PM, I was also required to handle Account Manager duties due to ongoing staffing shortages in that department. Workload was not adjusted to reflect the added responsibilities. When client or organizational issues arose that were outside of my control, I was placed on a formal work plan rather than the issue being addressed at its source. Requests to review compensation or clarify role boundaries were not acted on. They will demote and cut pay without any documentation for proof and reason (probably because of company financial issues). I personally experienced this. Deadlines and project timelines are typically set without input from the employees responsible for the work. Staffing levels are often not sufficient to meet the expectations placed on teams. There is little recognition of work completed, with more focus placed on shortfalls than achievements. Turnover is high, particularly in certain departments, which contributes to the redistribution of workload onto remaining employees. This creates a cycle where existing staff take on more responsibility without additional compensation or support, which in turn contributes to further turnover. Management changes and reorganizations happened multiple times during my tenure, which made it difficult to maintain consistent expectations or reporting structures. Each change came with new priorities that were not always communicated clearly to the team. Treatment across employees is inconsistent. Certain employees receive more favorable assignments, flexibility, and advancement opportunities than others. Standards for performance and conduct are not applied equally across the team. Training for new responsibilities, especially those added outside of an employee's original role, was minimal. Employees are generally expected to learn on their own with limited guidance or support. The workload combined with unclear role boundaries made it difficult to maintain a reasonable work-life balance. This was compounded by the redistribution of work from unfilled positions onto existing staff. Leadership and management have sent internal emails directly asking employees to leave positive reviews on Glassdoor, particularly during periods when the company was struggling to hire. Look at the time stamp of when these reviews are posted. Usually multiple on the same day. This should point to overall issues. Everyday is a gamble based off of the leaderships emotions that day which they cannot control. Very happy to leave this place.

Met some good people. Learned how not to do business.

I want to preface this by saying I read the other negative reviews on here before I took this job, and I regret not listening to them. If you're doing the same research right now, believe them. Leadership The CEO is, in my direct experience, egotistical and out of touch with the people who actually keep the company running. I was once told "you can fish when you're retired" when I raised concerns about work-life balance — a comment that sums up a culture where your entire identity is expected to be your job. Outside of the CEO and two other senior leaders, most of "management" is made up of early-career employees who were handed equity and a title with little to no actual people-management experience or training. It's a fantastic resume builder for them, but they are consistently in over their heads when it comes to managing teams, and it shows. Business Practices The internal processes here are outdated and, frankly, don't work. Rather than investing in fixing them, the response to any new idea or suggestion for improvement is to shut it down. Innovation is treated as a threat rather than an opportunity. I watched genuinely talented people get ignored or sidelined simply because they tried to improve something. Customer Impact This dysfunction doesn't stay internal — it directly affects customers. Support tickets and product issues are routinely ignored, with some outstanding for 200+ days. I have never worked somewhere that managed to make both employees and customers equally unhappy at the same time, but GL Solutions pulls it off. Culture It feels exciting for the first few weeks. Then reality sets in. Morale is consistently low, and it's common to hear colleagues describe themselves as unhappy or burned out. People are frequently reassigned to different teams or roles — not as a development opportunity, but because leadership runs them into the ground in one spot and then moves them somewhere else to do it again. There is effectively zero work-life balance, and expressing a need for boundaries is treated as a lack of commitment. Oh ya - get this one - "we are friends struggling together". Yup, you will hear that one a lot. In fact I think it might even be in the companies mission statement. Read into that what you want, but seriously what the heck is that? A Note on Reviews While I was there, the rumor was that management was asked to write positive reviews for this page, although I can't verify that. I would just encourage anyone reading the glowing 5-star reviews to weigh that against accounts like this one. Bottom Line Talented people are being burned out and wasted at this company while leadership fails to address well-known, longstanding problems — both for employees and customers. I would not recommend this company to anyone considering a role here.