Pros
GRAYBOX is full of friendly and down to earth people. For many, the cons I listed probably aren't a big deal, and I'd still recommend working for them as you don't have to talk to Paul too often, the managers are fair, the work is good, and people can be pretty helpful.
Cons
The CEO is arrogant but has moments of decency. Even the recruiter who hired me told me that people often said he seemed like a jerk, and that she thought that too for a while but that he's a decent guy. He thinks he knows more than he does, just slows things down, and has a "do as I say" attitude. He once said, "Don't think of me as owner Paul, think of me as marketer Paul and talk to me like a coworker." Instant red flags, but I gave it a shot...turns out he didn't mean it. He wanted a yes-man. The company overall is incredibly inefficient and charges clients (partners) for planning which is just ridiculous. Just do the upfront work to plan it out well enough that you don't have to eat away at budget planning. They also eat away at clients' budgets by saying, "include logging your time, emails, slack conversations, and anything else in your estimates of how long it'll take to do the work." This heavily widdles down budget on unproductive work. Not to mention it's hard to track. A couple of folks could learn to stop talking on meetings, backing the company and me into corners and even forcing me to contradict them mid call because they stuck their foot in their mouth so bad I couldn't gracefully correct the misinformation or erroneous expectation they set. Not paying me 51 hours of PTO was in pretty poor taste too, but they're allowed to legally do that. It's not that it was illegal, it just isn't very human-centric.