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      Genesys

      Engaged employer

      Genesys reviews

      Couldn't have asked for a better place to work in! - Anonymous employee Genesys Employee Review

      5.0
      3 Aug 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Great work-life balance. 2. Senior leaders put in a great amount of time and effort in getting to know employees at all levels. 3. Most opinions are heard and follow-up actions are taken. 4. People are willing to go beyond their roles to help when needed.

      Cons

      As the business grows, some roles are still not very well-defined.

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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