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      Genesys

      Engaged employer

      Genesys reviews

      IT Department = Train Wreck - IT Support Genesys Employee Review

      1.0
      5 Jun 2017
      It support
      Recommend
      CEO approval
      Business outlook

      Pros

      Open time off policy, that's about it.

      Cons

      Old, antiquated technology and business philosophies IT ignores requests and issues from the business Low morale post-acquisition Complete lack of leadership qualities from IT managers Silohed teams that don't collaborate or work together at all

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      5.0
      8 Jun 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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