So you want to be Iconic... how quaint. - Anonymous employee Genesys Employee Review

Company is over processed. They either do not work or people hide behind them. Pushing you to a process is the new, "Its not my job." Contradictions are every where. They want to cut expenses everywhere and charge customers for every individual service, yet think nothing of sending sales people for, team, regional and area QBRs.. so expensive and redundant. They sell Customer Experience / Customer Service technologies but treat customers poorly. Low level and middle management is not empowered to effect change at all. Many other departments are completely apathetic or arrogant to sales and customers. Products are old, tired and not meeting the market's needs, retrofitting legacy tech is cumbersome and expensive for both Genesys and Customers.