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      Genesys

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      Genesys reviews

      Trustworthy company - Associate Technical Support Engineer Genesys Employee Review

      5.0
      10 Sept 2018
      Associate technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Manila site is still new and all facilities are great/top notch. The hiring process is long but direct to the point and non-traditional. Pay is higher compared to other established and older BPOs here in the Philippines.

      Cons

      So far none which is good!

      avatar
      Genesys Response
      7y
      Thank you for your review. I am glad to see you are enjoying our new office in Manila. We are always working to make Genesys a better place to work. If you have any ideas for your office be sure to share them your local leadership. Thank you for being part of the team. Greg (Greg Buck, Global Talent Brand Manager)

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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