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      Genesys

      Engaged employer

      Genesys reviews

      Good company going places - Sales Genesys Employee Review

      4.0
      27 Jan 2020
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Genesys is a good company with great technology and incredible customers. Its also a company on the move with big ambitions and an exciting future. The technology is fantastic - great number of referenceable customers

      Cons

      Owned by private equity at this point so the future (IPO, Trade sale etc ) has weighed on the business for several years now and creates a constant level of uncertainty among staff. Would be good to have this questions resolved sooner rather than later - an IPO would also enable more staff to participate in the success of the business

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      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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