1984 revisited - Anonymous employee Genesys Employee Review

1.0
15 Apr 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Too many Russians 2. Essential rules for working at this place - a. There is a hierarchy. b. The hierarchy has to be followed without exception. c. The hierarchy is made of lapdogs. d. The lapdog cannot bark. If he does, then the concept of organization is broken and he must be punished. 3. If these rules are met then this is truly among the best places to work! 4. Free coffee

Cons

1. Seen the movie or read 1984? No doubt the setting was in a Russia lookalike. 2. Too many Russians 3. Sycophancy above merit. You are successful if you are anointed as successful. You get a raise, promotion, etc, etc regardless of merit. If you are the anointed one, then everything you say is right, all your mistakes are forgiven. It's a private company after all, so the freedom to create arbitrary rules is understandable. The question is - where's the limit? 4. Nepotism works too. 5. Political top layer. Is this the best private equity could do? That makes me question the skills and acumen of private equity firm that bought this company and doubt their whole business case around this company. 6. Middle management is full of failed programmers. 7. People who are firmly established will do whatever they want but if you do the same thing it will be questioned. Trust is not part of culture. 8. Silos. There are silos of 1-2-3 people. Only they know what they do and these silos are what the company is made of. And the silos need to be protected to maintain information advantage. 9. "Great place to work" is nothing but a giant PR job. The company wants to go public. And they can't without manufacturing a certain reputation. Thus the constant presence of someone monitoring Glassdoor. News is what is broadcast as news, not what actually happens. FOX News understands this. Therefore the constant drumbeat of "charity work", "global company", "best place to work", etc. 10. With the kind of talent this company has, I suspect the IPO window will close without the company getting in shape to be able to use it. There's only so much lipstick can do. 11. Cloud is nothing but a massive Cloud job.

avatar
Genesys Response
11y
At Genesys, we value our diverse community, or at least most of us do; it’s one of the many things that make this a great place to work. Nelson Mandela once said, “For to be free is not merely to cast off one's chains, but to live in a way that respects and enhances the freedom of others.” I think Orwell himself would characterize some of your apparent issues with our diverse community as doubleplusungood. However, if you would like to have a constructive conversation about your concerns, my door is always open, as is that of all of our senior leadership. …Tracy

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

PTO is very generous. Great work life balance. Excellent pay.

Cons

Support gets very little say in anything and continues to get more work. Takes at least a year of drowning before you really know what you are doing with confidence.

1
See reviews by: Helpful|Rating|Date|All