Great place for new people but then you are not new anymore. - Director Genesys Employee Review

3.0
21 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Tony Bates is a great CEO. Flexible work options, great core benefits. Lots to learn and do.

Cons

You will notice newer employees touting heart 🧔s for rhe company, because truth is it is 🌈 and šŸ¦„ when you start. Listen to the tenured employees who have seen the shift of culture and attrition. Newbies you will age out too. Get what you can salarywise because raises are low, and they approach a median, regardless of tenure. Culture has tanked to the negative, newbies think they are smarter than everyone else and make that known. Upward growth is non-existent, no training plans or career paths and they hire from the outside for many positions that donā€t even get posted for internal consideration. All talk but empty action. Bad manager/management skills , bias to people they bring in, and lack of transparency to things that affect you. They just happen. This can be confirmed in other reviews. If you can deal with the distractions its a good starting point in your career.

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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