Genesys is a great employer; empathy in-action;wealth of growth opportunities for the deserving employees - Director, Professional Services Genesys Employee Review

5.0
6 Jun 2025
Recommend
CEO approval
Business outlook

Pros

1. Employee-friendly 2. Company prefers giving growth opportunities internally before looking outside. Great strategy! In fact in Professional Services team in India some of the consultants have got the opportunity to move up the ladder with internal opportunities posted on company intranet. 3. Company leadership in nimble enough to align company strategy per industry trends. August Free-Friday's is a favorite amongst employees 4. Very understanding and empathetic management 5. Love the 1-year Graduity program (gratuity kicking-in from Year - 1.

Cons

Nothing much at this time.

Explore other reviews about Genesys

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great place to work at

Cons

no thoughts at this time

4.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting take on customer experience using AI. Good pay for the role.

Cons

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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