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      Genesys

      Engaged employer

      Genesys reviews

      Lots of politics - Anonymous employee Genesys Employee Review

      2.0
      10 Mar 2016
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Aggressive sales team and overall ambitious objectives to expand the business. Many highly dedicated employees. Good overall compensation

      Cons

      Lots of politics. Poor handling of integrating the employees and customers that came along with all the business acquisitions

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      Genesys Response
      10y
      Thanks for writing. I am truly sorry to hear that you felt like your integration experience was subpar. We have acquired many companies over the past several years, and we always strive to make our newest family members feel welcome and part of the new team. However, I recognize that it can be a big adjustment going from a small company to a larger one. Best of luck to you in your new endeavors. ...Tracy Cote, SVP HR

      Explore other reviews about Genesys

      5.0
      29 Jun 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      26 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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