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      Genesys

      Engaged employer

      Genesys reviews

      Customer Success Team needs to follow company values - Manager, Customer Success Genesys Employee Review

      3.0
      20 Aug 2025
      Manager, customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay and great benefits. Room to grow professionally. Other teams in the company are solid and easy to work with.

      Cons

      CS Leadership is disconnected from the IC levels. Shifting priorities, unrealistic financial goals. Several have claimed age discrimination toward >50's workers.

      Explore other reviews about Genesys

      5.0
      8 Jun 2026
      Senior ta partner
      Recommend
      CEO approval
      Business outlook

      Pros

      great place to work at

      Cons

      no thoughts at this time

      4.0
      16 Jun 2026
      Product owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work life balance Great product and customers

      Cons

      Promotions & growth are very slow in CIO org. Limited prioritization (more you know more work get assigned to you)

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