Long hours, poor pay, zero support from management. Ownership is toxic and dysfunctional. Turnover is extremely high. The company changed the commission structure for the technical side (Bench and Field) and caused an exodus of experienced technicians to leave. Though employee-owned, none of the actual employees gets a vote or say in any company decisions. Stores are kept bare-boned regarding stock, supplies,and equipment. Nearly all stores are in very low-rent, unsafe areas. The biggest three stores (Fort Worth, Dallas, and Richardson) are forced to pool their Counter Sales commission and split them evenly. Completely unfair to any store that may be having a great inside sales month. Training is virtually non-existent.