Disorganized Noise - Customer Service Representative (CSR) GetInsured Employee Review

Thank you for sharing your feedback. Since the Open Enrollment period is limited, our business naturally follows a seasonal cycle. To meet the higher call center demands during the fall and winter, we rely on a seasonal workforce. Unfortunately, this also means there’s a ramp-down period after enrollment ends. This seasonal nature is common in industries requiring customer service during peak periods. High-performing agents are also considered for permanent roles based on business needs and/or high performing agents can return next open enrollment period. We are incredibly grateful for the hard work and dedication of all our team members, seasonal and permanent alike, in helping consumers navigate their health care options. From this review it looks like you're still employed in the contact center, so I would encourage you to speak with your manager about your concerns, as we have an open door policy.