Frustrating job but good employer - Customer Success Advisor GetResponse Employee Review

4.0
17 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Interactions with customers can be frustrating, as many contact support only to vent or complain. However, management has escalation methods and proper training to make things easier. Good team to work for at this office while it was opened. Close collaboration with headquarters.

Cons

Somewhat low pay and occasionally shortsighted decisions around policy by management

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GetResponse Response
2y
Hey! Thank you for sharing your experience working at GetResponse. We appreciate your input! It's fantastic that you've enjoyed the teamwork and collaboration that are such a big part of our culture. We aim to create a supportive and collaborative environment for all our employees. We're also thrilled to hear that you found our management supportive when it came to handling customer interactions. We're committed to ensuring our teams have the tools they need to excel in these situations. Regarding compensation, we continuously review and adjust our pay grades to stay competitive in the market.

Explore other reviews about GetResponse

5.0
26 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Decent salary and great folks to work with.

Cons

Language barrier between some team members

1
3.0
19 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people Remote work Positive work/life balance

Cons

There are many. Zero diversity. Do not work here if you aren't Polish. Limited growth opportunities. Frequent and unfair layoffs. Unorganized chaos. Feels like a small business. Expect to be doing random tasks that aren't in your job description and picking up other peoples slack.

1
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GetResponse Response
11mo
Thank you for taking the time to share your feedback. We're glad you valued the people, remote setup, and work/life balance - these are all things we deeply care about. We’d love to understand more about the concerns you raised, especially regarding your comment about diversity - we have team members from various countries outside of Poland, many in Director and Manager roles, and are working hard on maintaining a highly inclusive environment. We’re also sorry to hear you didn’t feel growth was possible here, as we invest heavily in development opportunities including transparent career paths, skills-development budgets, internal skill-building webinars, and internal role changing recruitments. If you're open to sharing more details, please reach out to our Employee Experience or Talent teams, or drop us a line at talent@getresponse.com - we truly value your perspective.
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