Confidently Incompetent - Customer Care Representative Globe Life Employee Review

2.0
17 Feb 2023
Recommend
CEO approval
Business outlook

Pros

They have remote options They say you can move to different areas in the company based on skill, rather than just credentials. How true that is, I don't know. The system software setup is antiquated, but from what I've been told, it's a huge improvement from what it was just last year

Cons

The training is not about preparing you for the job, it's about getting you on the phone. You learn exclusively on your customers. There is no sandbox for trainings. They do not respond to emails within the week, if at all Because of the poor use of software you talk to a lot of angry customers no time to recover in between calls

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Globe Life Response
3y
Thank you for your review of your Globe Life employment. We're sorry to hear your current experience isn't meeting your expectations. Your situation is not indicative of our management style and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with more details so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.

Explore other reviews about Globe Life

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Provide leads and great training

Cons

Lots of dialing, but hey, it's sales

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Globe Life Response
6d
Thank you for your feedback and your hard work and dedication to Globe Life. We love hearing about the success that hard work produces in this rewarding career and hope you enjoy even more years with us!
5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Supportive leadership, positive culture, flexibility, growth opportunities, strong training programs.

Cons

Recruiting can be fast-paced at times, especially during periods of growth, but leadership provides the resources and support needed to be successful.

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