An Awful Place to Work - Anonymous employee GoTo Employee Review

1.0
13 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits and office perks (e.g. food, drinks, office activities)

Cons

LogMeIn is a rigidly hierarchical organization that suffers from top-down communication and decision-making. Leaders aren't directly accessible because you have to play "telephone tag" to get to them (e.g. talk to your manager, who will talk to their manager, who will talk to their manager, etc.), which results in inefficient and often misinterpreted communication, as well as a lack of development and networking opportunities. Open communication collaboration are touted as values in theory but not in practice. Many managers are put into leadership roles based on tenure rather than actually being skilled at managing, and their teams suffer for it. I have seen a mass exodus of alienated and disgruntled employees post-merger with Citrix/GetGo due to employees feeling trampled on, not listened to, and having an overall lack of development opportunities. Transparency is not practiced, as many people keep projects they're working on "close to their chest". I have found this to be a stressful place to work where people aren't appreciated or recognized for what they do, even when they go above and beyond. My one and only piece of advice is to NOT work here.

avatar
GoTo Response
7y
Thank you for your comment. It's great that you are enjoying our Total Reward offerings and facilities. In the majority of our global offices, our Senior Leaders, including Bill Wagner do not have offices. They are accessible to our employees who have questions or concerns. We have made tremendous efforts to invest in our People Managers, and if you feel you are not being supported, your HR Business Partner needs to know. You are indeed correct, we have gone through a tremendous amount of change in the company post-merger. It's natural to feel as you are losing part of something you once knew. We also have a growing majority of new employees who know our new LogMeIn. This gives us all a chance to come together and forge an exciting new path together. If you have a preferred method of receiving company information, let us know! We continue to look for new ways to communicate with our employees. Thank you again for your candid feedback. Dena dena.upton@logmein.com

Explore other reviews about GoTo

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

avatar
GoTo Response
4mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

2
avatar
GoTo Response
1d
Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
See reviews by: Helpful|Rating|Date|All