Working as a Technical Support Representative - Technical Support Representative GoTo Employee Review

3.0
20 Nov 2024
Recommend
CEO approval
Business outlook

Pros

You are rewarded with opportunities to move up the ladder for excelling and being self-motivated

Cons

a lot of talent comes and goes which can make team building a challenge with constant new faces

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GoTo Response
1y
We’re glad you appreciated the growth opportunities—‘keep growing’ is a core GoTo value. Ensuring everyone feels valued and connected is equally important to us. Thanks for your feedback!

Explore other reviews about GoTo

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
3mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

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