Fast-paced with learning opportunities, but tough work-life balance - Service Desk Goaco Employee Review

5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Fast-paced environment with opportunities to learn practical skills beyond your role.

Cons

Work-life balance may become difficult during busy delivery periods.

Explore other reviews about Goaco

1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Salary, free breakfast Friday, dress down Friday

Cons

. Poor management . No training . No structure . Poor leadership . No progression . No support . They fire you for something not serious . Rent a office and make you work onsite when the job can easily be hybrid at best . Asked to do jobs that are not in your job description . Staff speaking in another language . Only 3 parking spaces and everyone drives . 3 managers in 4 months red flag

1.0
12 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Able to work remotely in the UK

Cons

Poor leadership Create a culture of fear with no psychological safety when working in teams Lack maturity to work with substantial Government clients For a company trying to sell cyber security fail on basic compliance around GDPR and anti-bribery training Lack of management and support No structure or processes Power imbalance (owner = manager) Will do anything to withhold pay Lack of empathy Employees just disappear without notice (fired) Expressing disagreement or not being associated with specific initiatives could lead to negative repercussions, which creates a culture where employees may feel unable to speak openly Employees who express disagreement or are not closely aligned with particular initiatives may be at risk of adverse treatment, and can get you fired Resourcing decisions can at times place less experienced staff into roles requiring a higher level of capability, making it challenging to meet the standards expected under client agreements and raising concerns around delivery quality.

See reviews by: Helpful|Rating|Date|All