Unfortunate changes - Mid Market Account Executive Gong Employee Review

1.0
3 May 2023
Recommend
CEO approval
Business outlook

Pros

Great product. Second to none. Must have for companies who want to understand what’s happening across their customer interactions to be competitive and make intelligent decisions for their business.

Cons

Ever since the beginning of this fiscal year, Gong demoted the entire Mid-Market Team to a new segment that’s really SMB, and promoted the Senior Commercial Team to Mid-Market (the new SMB). The former mid-market team was abandoned and demoted. They’ve been slowly leaving Gong since.

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Gong Response
3y
Thanks for taking the time to provide your feedback. I was happy to read about your thoughts about our product (I 100% agree!). I’m sorry to hear that you feel the mid-market team was demoted. That’s not the case. In fact, the MM team has never been so important to Gong. We’re constantly listening to our teams to understand what’s working and what can be improved. In this case, we incorporated team feedback to improve MM lead volume, the TAM definition, and standardize our processes. There’s no doubt that any change can present challenges, but the overall feedback has been positive across the team. Feel free to reach out to me with any additional feedback. - Sandi Kochhar, CPO

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5.0
30 Jun 2026
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CEO approval
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Pros

Great people and great product

Cons

Coaching and onboarding could be buttoned up a bit more from leadership

5.0
16 Jun 2026
Recommend
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Business outlook

Pros

Amazing company to work at, it's definitely hard work but it's worth it on a sales and monetary perspective.

Cons

You wear a LOT of hats and have a ton of responsibilities.

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