Great product, challenging conditions as an employee - Customer Success Manager Gong Employee Review

- Lack of diversity (especially at leadership) + women in leadership. Gong 2 years ago looked different from the Gong of today. With the new CRO coming onboard in mid-2023, the company revenue leaders are beginning to feel like more straight white men who come from Utah, and the culture and morale of the Revenue organization has turned - nobody feels energized or excited. - Lack of leader transparency: we've had many senior leaders turn over (whether by choice or by being pushed out) - it started in Sales, then moved to Customer Success and Ops, and both leaders and reps aside are being trimmed. - Changes in roles & responsibilities of Customer Success - more responsibilities, more involvement in the commercials, unclear if our compensation will actually increase - With quick product evolution comes the need to stay on top of the changes. - Lack of career progression: given the company is not growing as rapidly as it was in 2020 and 2021, many CS reps are stuck in roles for longer than they should be, unable to get promoted to a higher segment or even senior roles in their existing segment