Massive confusion - Anonymous employee Gopuff Employee Review

1.0
26 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It beats a blank, but not by much at my location. But the concept is great IN THE RIGHT LOCATION!

Cons

No pay, for talked to no one before they picked a spot. There is NO disposable income and thier target customers never order much and if they took the time to come look and see the area they may understand why. This is NOT California and it’s a different world, there is money her it’s just they never took the time to research. I have read all the problems and you are right, when you ask about pay or no show customers and a dead delivery I am told we get nothing and when sent back get nothing extra for the customers for the good will effort. They have no idea of the crime in an area and why no one else wants to deliver to these area and after dark is even worse. We get no workman’s Comp or anything so if we are hurt on the job we are SOL. The GM has no idea how we get a check stub and no idea where to look. He is honest and trying but the co seems to have zero real communication. The law is you must get one. And yes keep track of it all. But it really will do no good. As independent contractors we have zero rights with the labor board and all they tell you is a hire a lawyer. And if you have a hourly pay problem, the feds can only except for very few cases only get you min wage as it’s all they can enforce. Guy we have no rights. Make sure you get a copy of the contact and know exactly what you contracted for and do it, but no more. And there are legal reasons for that. The contact should spell out your agreed duties and pay. It’s the law. We make in the 9 dollar range! And with few delivers and tip I can not live on it. As much as I do not wAnt to and want to hang around and hope things will get worked out, I can not live or pay my bills on this. I am a body and nothing more.

Explore other reviews about Gopuff

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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