Started out great, but not worth the pay - Operations Manager Gopuff Employee Review

2.0
16 Nov 2019
Recommend
CEO approval
Business outlook

Pros

-Flexible schedule allows for people in classes to get school work done while also working a full time schedule -Laid back environment compared to other jobs -Room for advancement only if you're in the right location -Easy to get time off approved -Benefits and paid sick time

Cons

-No yearly raises for operations managers, spent my whole time making the same 13/hr (minimum wage here is 11.50) -If you're not in higher management your needs as an operations manager are put on the back burner and you're basically the lowest on the totem poll -A lot of outside hire general managers that don't put their staff first and who honestly have no idea what they're doing because they're not trained properly -Only care about the bottom line -Constantly understaffed during the night shift at the 2 locations I worked for making my job more stressful

Explore other reviews about Gopuff

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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