Start up is the key word - Shift Lead Gopuff Employee Review

3.0
8 Dec 2020
Recommend
CEO approval
Business outlook

Pros

Easiest job i ever have had

Cons

The biggest issues with this company is lack of communication on all levels, the gms will are hit or miss. Some will work hard with the OAS and shift leads and some will do nothing and let all the blame fall on their staff. Living wage doesnt exist even at the salary level. The lack of attention to detail and lack of care from upper MGMT will be the companys downfall. The turnover rate for this company is the highest ive ever seen for such a fast growing company. The few employees at each site that care keep it all afloat with little to no recognition from anyone. And done even think that you will grow with this company they would much rather hire inexperienced outside hires that will drag a site down. Ive seen sites go completely unmanaged for months and the low level staff be expected to take care of anything. Let alone the constant threats for being written up or fired for things that you cannot control. I love this company but burn out is 100% a factor as to why the turnover rate is so high. While yes you can grow you have to do 1000% more than that what should be required. If you want to move up in the company you must go out of your way and drive your own car to help other failing site for the higher mgmt to even know you exist. As a philly native i want to see this company do well but its sad to see where it is headed.

Explore other reviews about Gopuff

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work atmosphere great opportunity to deal with community.

Cons

Honestly, there's nothing I didn't like about that job. Except for going in the freezer lol.

2.0
4 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Regional manager for sites

Cons

Lack of Accountability (Passing the Buck): Decision-making often lacks ownership, resulting in frustration and confusion when problems arise—issues are shifted rather than addressed. Unrealistic Expectations with Reduced Labor Budget: Increased performance expectations paired with significant cuts to labor budgets leave teams stretched thin and unable to meet demands effectively. High Turnover Among Operational Associates: The combination of workload pressure and no up-word movement leads to frequent employee departures at the associate level. Burnout Among Site Leaders: Site leaders are overwhelmed by the demands of managing intense workloads with insufficient staffing and appropriate labor hours support, has led to burnout and diminished morale. Insufficient Support Structures: There is a noticeable gap between what is expected of employees and the support (training, tools, manpower) provided to help them succeed. Reactive Rather Than Strategic Planning: Operational strategy often feels short-sighted, with decisions made on the fly rather than through proactive, long-term planning.

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