Bad reviews that lead to prospects ghosting, bad product rollouts, bad premier teams/operations teams, terrible reputation in the telecom industry. Selling deals will often lead to long periods of waiting for a payout / end up not ever converting / not ever getting paid due to the nature of telecom and the poor operations side of Granite. Angry customers screaming at the sales rep for getting billed incorrect $$ / dedicated premier reps not responding to the customer, making it the sales rep's job.