Don't undervalue your employees | Don't take your employees for granted - Network Engineer/Help Desk Green Light Employee Review

- The company has employees who do very little and go unnoticed for it. - There is no leadership in the team; the managers are very amateurish, making rushed decisions without a thorough impact analysis. - Communication from leaders to frontline teams is poor, leading to frequent planning errors. - Some support staff are not suited to field team support, taking too long to respond and not providing adequate support. - Despite payments being on time, credited amounts may be incorrect, requiring constant verification. - Leaders typically do not listen to different sides of stories to evaluate situations and amateurishly protect some employees who frequently commit procedural errors. - Task distribution is confusing; task completions are not taken seriously, leaving numerous fields in the system blank. - Routine field activities have had repeated reports for several months and visits without resolving the reported issues, wasting time and effort for frontline staff. - There is a lack of trust in field employees' work, requiring stressful monitoring via phone calls, which disrupts work while driving or serving clients; it would be more convenient to receive updates via SMS, WhatsApp, or email after task completion. - The company has good contracts but does not utilize available resources to allocate professionals to better positions as opportunities arise. - Salaries are significantly lower (about 15-20%) compared to similar jobs in the market. - Leaders lack leadership qualities, dress inappropriately, use unsuitable language for employees, and are entirely unprepared to address problems effectively.