Pros
Those that work in this department either love their job or hate it depending on the Director they work under. If you can avoid EW, I hear it's great.
Cons
I interviewed with this department after many years with GS and was pretty shocked at the entire experience. Unprofessional, poor communication, and way too much power in the hands of one person, a particularly toxic Director that would be terminated if Greystar knew what she's doing. I learned after the fact that this is how she is with everyone. She told me this department purposely delays their responses to ensure low expectations from clients, RPMs and Community Managers, and to make sure no one becomes accustomed to urgency in their responses. She said "Greystar doesn't tell us what to do, we tell them". The arrogance is astounding. Greystar would be shoocked to know a Director is no-showing on client calls and facilitating a seriously toxic work environment.