An abysmal experience… - Anonymous employee Gripped Employee Review

Thanks for taking the time the time to share your experience with us. It’s important that we hear what our team thinks, the good and the not-so-good. It’s great to hear you found the team and managers nice, hardworking, and supportive. We’re proud of the team we have here at Gripped. Now, let’s talk about the tough stuff you mentioned. High turnover this is a tricky one. We’re at about 12% turnover, which honestly, is lower than the industry average (25%-32%). We get even one person leaving can feel like a big deal, especially in a close-knit team like ours. We definitely don’t want anyone feeling called out or undermined. That’s not what we’re about. But, we’re a fast growing business that moves at pace to keep our customers happy. The environment we’ve created is one were everyone can give feedback and while we know some people struggle with feedback we know our team ensure its constructive and delivered in a way that benefits the individual, the group and most importantly our customers. About hybrid working – yep, we do offer it post-probation, and we believe in the magic that happens when we all collaborate in person. But it looks like there might be some confusion about how this policy plays out in real life. We’re on it and will make sure it’s clear for everyone. On the long hours – this is something we’re really conscious of. We get a bit worried IF we see the team working out of hours. There are times when we need to rally for our customers, like out of hours website go-lives, but we always make sure you get that time back in lieu. We know some of our team are passionate and choose to think about work outside of core hours. We love that drive, but we also constantly chat about keeping a healthy balance. We’re all about making sure you don’t feel overworked or unsupported. We've never asked anyone to work beyond their contracted hours, and proactively ask people what's causing them to, if we see it happening. Your suggestion for an anonymous survey is a good idea. We’re keen on getting a pulse check on how everyone’s really feeling. And you’re right about training for our managers – they're the backbone of our team, and we want to make sure they have all the support and skills they need. If you’re up for a chat, we’re here and ready to listen. Your input helps us fine-tune things and make Gripped a better place for everyone. Thanks again for the feedback it helps us grow and get better every day.