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Groove Commerce

Is this your company?

Stop being a Middle Schooler and focusing on what other people think of you - Anonymous employee Groove Commerce Employee Review

1.0
16 Dec 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cool office building. State of the art technology, some awesome co-workers, SONOS Speakers around the office

Cons

In theory Groove is a great place to work. an awesome office, and a fun industry. In reality though, Groove leaves a lot to be desired. At least 20 people have left Groove (left, not fired) in the past year, and in a company of maybe 30 employees, that’s a ridiculously high turnover rate. I’ve seen talented people leave or be passed over in favor of friends of the CEO. Unless you’re previously a friend of the CEO, or focus more on sucking up than doing quality work, you can’t move up within the company. Instead of offering bonuses and competitive wages, Groove spends their money on a holiday party, with mostly the CEO’s friends. On multiple occasions we were bribed with parties to post favorable reviews about the company to combat the negative ones written by clients (see Yelp, Best Places to Work... and even this site). There's a system in place for recommendations and anonymous feedback, but whenever offered, the responses from management were combative and canned. There is a clear lack of communication between the sales team and the rest of the company, as often during client calls, they will mention goals and tasks that fall far outside of the allocated hours, or spectrum of work, and when those ridiculous goals aren't met, it's the Dev and Marketing teams who get blamed and scolded, instead of looking at the whole process.

Explore other reviews about Groove Commerce

5.0
5 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Really smart and collaborative core team that supports each other. - Ability to work on brands that are really interesting and challenge you. - Great office location with a hybrid focus so you get a nice balance of in office and remote. Very flexible work schedules. - Many strategic leadership moves have occurred in the last 12 months to position the company for growth. - Leadership is always available and listens. They value what you have to say and work with you.

Cons

- Lots of fast moving projects and engagements can be challenging for some who are not used to agency life. - Not every client is a good client to work with and some times you can get bogged down with difficult clients. - With all of the changes in the last 12 months, there is a lot to figure out. Some growing pains because of this but nothing that is too major to deal with.

5.0
23 Sept 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I worked at Groove Commerce for 7 years, starting as an Account Manager and eventually moving into operations/client delivery. Groove is a growing agency that provides an open door to advance in your career and explore different options. Over my time there I met so many coworkers who helped me learn and grow - the best part about Groove. You get to interact with so many experts on their area of expertise, design, development, marketing and more. Pay is generous and competitive, and there are remote work options. 100% employer paid insurance premiums and paid parental leave. PTO has always been more than enough and includes rollover. If you have the agency's back, the agency will have yours. Busyness can come and go in waves, but overall I felt a good work/life balance the majority of the time. This is not an agency where people are working into the night or on weekends. I moved through several phases of life (buying a house, getting married, having a baby) while at Groove and felt supported and celebrated through each phase. The CEO truly cares about the well-being of his staff and I have seen that demonstrated time and time again. The important of taking care of your staff is a lesson I will take with me for the rest of my career.

Cons

Agencies in general can be tough. If you can't handle tough clients and tough deadlines, Groove (or any agency) may not be for you. Depending on your role, there is a billable hours expectation, and if you have not worked for an agency before you may not enjoy that aspect.

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