Pros
Pay is decent. That is all.
Cons
Management, communication, heavy flow of calls. Decent pay. Shady Management. Heavy flow of inbound calls 24/7. Micromanagement. Advancement is non existent. Score card is pushed but is impossible with all the difficult calls from customers. Also remote work is very hard to obtain here yet when someone contracts covid management is absolutely silent and asks employees to not tell coworkers which is inhumane and unethical. Get your money and go this is not a place to stay at. I left after a year. You’re at an offsite call center taking calls for dealerships across the US and management has minimal knowledge on what to tell customers. People call in to speak directly with the dealership but the dealerships do not answer which leads to every call being an angry call and you rarely speak with happy customers because they’re all upset. Do not trust HR, directors, team leads, or any senior agents they have all been there forever and have their own alliances hence to why advancement is non existent. No overtime.