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      Guardian Security Systems

      Engaged employer

      Guardian Security Systems reviews

      Dispatch supervisor - Dispatch Supervisor Guardian Security Systems Employee Review

      1.0
      7 Mar 2016
      Dispatch supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      None. If we have an issue we no longer go to HR. We have to go to the director (his rules).

      Cons

      If we go to see the director about a complaint then he trumps up some reason to fire the one who went to him. Terrible working conditions. We are promoted as a "state of the art" dispatch center, but the truth is the cubicle walls are filthy and so is the carpet. It's soooo nasty that there is no management offices on the dispatch floor. The director puts no effort into the dispatch floor and we do not get incentives like care and tech. Plus the raises are a joke with 1-3 percent being the normal raise each year. Also call center manager does nothing all day long

      avatar
      Guardian Security Systems Response
      10y
      Hello, I am so sorry to hear you are not satisfied with our company. It is unfortunate you are airing your grievances this way but I am happy to address them. Our staff has multiple opportunities to give us feedback on how we are doing and what we can do better. Quarterly town hall’s, monthly brown bag lunches with me, and an open line of communication to myself and the senior management team are just a few of the options we have. A few of the things you noted are incorrect. Our dispatch floor is constantly being improved and we take pride in monthly carpet cleanings, fresh paint, and technology enhancements. Multiple managers also office on the floor and I also office in the conference room on the east side of the floor and am always open for anyone to come by and let me know how we can do better. We recently did an employee satisfaction survey and we will share the results at our next town hall, but we are proud of the good feedback and working on areas where our team said we could improve. We certainly do not want one of our team members working in a company they do not like nor feel proud to work in so we might not be the best company for your needs. Thank you for the feedback. Sincerely, Richard Ginsburg

      Explore other reviews about Guardian Security Systems

      5.0
      25 May 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This company cares about it's employees and they are always looking for ways to recognize us for all of our hard work . We receive awards , monetary gifts , holiday meals and town halls each quarter so we know the direction that the company is headed . Each employee feels like you are part of something great . We do take allot of surveys but that is because this company wants to know what they are doing right and how they can improve . You can approach any member of management and HR with anything they will drop what they are doing just to help you !

      Cons

      Its sad that more help do not know about this company !

      1.0
      20 Oct 2016
      Inside sales & tech support
      Recommend
      CEO approval
      Business outlook

      Pros

      Break , Lunch and the End of My Shift!

      Cons

      Management doesn't think things thru before replacing Senior Managers with unqualified applicants! Seems CRO is a poor judge of Character and is not able to admit his mistakes when making a bad decision No worries it will only cost customers and loyal employees due to your poor judgement. For future reference please check out licensing requirements before hiring someone for management that has no experience in the industry and cannot sign contracts for 8 yrs. Brilliant ! This is an easy out for any customers wanting out of their contracts as the Manager signing is no longer a manager which makes contracts *NULL AND VOID*

      avatar
      Guardian Security Systems Response
      9y
      Thanks for the feedback. We were actually recently voted one of the best places to work in Tulsa, so your headline is incorrect. I am sorry your employment with us did not work out. We have an unbelievable team in our inside sales department who do a great job every day. Regarding me, please remember that although our Tulsa team is awesome and I love spending time with them, we are not just a "Tulsa Company" and have 14 other locations that I am in constantly, and those team members also probably see me more than they even want to :) Best of luck with your job search. Regards, Richard Ginsburg CEO
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