Good days and bad most are negative - Store Manager Guitar Center Employee Review

3.0
28 Jun 2022
Recommend
CEO approval
Business outlook

Pros

-pay once a SM is finally competitive -coworkers are amazing -when earn bonuses it’s worth it -employee discount -open door policy -can lead a team , inspire people

Cons

-random last minute changes (EXTREME LAST MINUTE COMMUNICATION-that always results in urgent deadlines to relay the message to your team.) -HR is not helpful -they need to be available to provide more training to SM’s -literally no autonomy. Everything has to get funneled through upper management -terrible systems (extremely outdated) -extreme lag -top bonus payouts are so hard to achieve -plannograms and displays that don’t make sense for every store since they are all different with different inventory -no consistent training for policy and procedures (each store had a different way like with repairs etc) -too many unnecessary conference calls -labor cuts fall on SM bc you’re salaried -high turnaround with lower management (especially leads bc no competitive pay) -terrible pay for operations (plus have to share hours with sales and ops resulting in not enough ops hours) -further falling on management -inconsistent pay between position to position, person to person -no merit increases except for during annual reviews (meaning, if someone severely underpaid that’s doing an excellent job asks or needs more money, we don’t even consider it bc we only can do an increase one time a year , then when they quit, the next person we hire to replace them we can pay more for what that person would have been satisfied with. So we’d basically loose a good worker, pay to train someone else (who may or may not work out tbd since they are new), background check and onboarding costs. It makes no sense you’d think it took more paperwork and costs to go that route rather than do an out of cycle pay increase for a good worker.

Explore other reviews about Guitar Center

5.0
16 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Management takes good care of you

Cons

No complaints that I can think of

3.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

Cons

Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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