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      Guitar Center

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      Not the company I started working for - Customer Service Manager (CSM) Guitar Center Employee Review

      2.0
      7 Oct 2022
      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve always enjoyed the relationships with my coworkers, at the store level. It’s a fulfilling feeling to help fellow musicians find the gear to help them reach their goals.

      Cons

      Upper management has made some moves in the last few years to change the in-store environment to a desperate, overworked nightmare. They cut staffing and hours while stretching goals and adding projects. I used to really love the job and was genuinely excited to go to work. Now I wake up with a feeling of dread as I know they are going to try and squeeze every last ounce of energy out of me while they hinder the quality of service we can offer our customers.

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      5.0
      25 Jun 2026
      Piano teacher
      Recommend
      CEO approval
      Business outlook

      Pros

      Very flexible with hours working.

      Cons

      Difficult to stray away from Hal Leonard curriculum sometimes, but may be different now.

      3.0
      1 Jul 2026
      Lessons lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Sweet deals and discounts Coworkers are very pleasant to work with Good as extra income Good for aspiring musicians to network with experts of the industry

      Cons

      Obsolete softwares Scheduling system software that is thenmost imperative tool as of it will be the backbone of a lesson lead for your team of instructors success it's also somewhat obsolete amd constantly crashing both IT and Upper management are aware. IT is very diligent and pleasant to work with but Upper management expects their lessons lead to work and deliver at 100% capacity while they continue to have an operating system that only works at 75% capacity, just beware of that and if you're willing to work under those conditions. With that put there go at your own discretion. Nobody gets Christmas/winter holiday vacation time off, also go at your own discretion on that one especially if you have kids and family looking for work-life-balance.

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