POOR LEADERSHIP, TEAMLEADS DON'T CARE - Customer Service Representative HCLTech Employee Review

1.0
8 Feb 2020
Recommend
CEO approval
Business outlook

Pros

There are not any pros except for the benefits. Pay is very low.

Cons

They expect you to pass a test with a 90% score and when I went over the test with one of the trainers, they have selective grading. Team leads don't like to answer questions from new employees. They are arrogant and condescending and expect you to know everything in the first 2 weeks. Micromanagement is at its highest here and they make you feel like you are walking on eggshells. Also, you only get 5 minutes a day for bathroom breaks and you have to punch it in your phone and once again when you return. They're not realistic at this company treating employees like robots. They work you hard for very little pay. New employees are treated poorly and when you send your team lead a question through instant messaging or emails, he doesn't respond. They just don't care.

Explore other reviews about HCLTech

5.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Cons

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

1.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

nothing, really, nothing appears to be functioning in this organization from onboarding over working, billing, offboarding

Cons

I have not been paid for my work after almost 90 days now. There is no formal explanation or refusal, but they are just sitting it out it appears, pocketing the money that has been paid on my behalf by the client.

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