The way support should be. - Technical Support Analyst HCSS Employee Review

5.0
21 Apr 2022
Recommend
CEO approval
Business outlook

Pros

• A clear path to growth and development. • A delightfully fun work environment. • Incredible benefits and amenities. • Great pay and profit sharing. • Challenging engaging work that makes you think. • So many smart capable teammates that have your back when things get tough.

Cons

• No paid sick leave separate from PTO or “paid time off” • With the new acquisition by Thoma Bravo, there’s a little less transparency than before. • Thoma Bravo removed some of the benefits that Mike Rydin the former CEO so generously provided. Such employee owned stock, no cap on PTO rollover, and lowered profit sharing to name a few. (But still not a deal breaker, it’s one of the best companies I’ve ever worked for!)

Explore other reviews about HCSS

5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Amazing culture Great ability to move to roles Tech savy Remote Free lunch

Cons

None really at this time

avatar
HCSS Response
2w
Thank you for taking the time to share your experience! We're thrilled to hear you've enjoyed our culture, growth opportunities, and flexibility. Creating an environment where people can learn, grow, and build meaningful careers is something we care deeply about, so it's wonderful to know that has been your experience. We appreciate you being part of the HCSS team and helping make HCSS a great place to work!
5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to learn and grow, they very open to questions so don't hesitate to ask. Very hands on with mentorship, ensure you are moving in the right direction.

Cons

no cons except the pay, but it's the typical salary for an intern.

avatar
HCSS Response
2w
Thank you for the review and for being part of the HCSS team! It's great to hear that the mentorship and learning opportunities made a positive impact on your internship experience. We believe some of the best growth happens when people feel comfortable asking questions and getting hands-on experience, so we're glad that was your experience here. We appreciate the feedback and wish you continued success in your future career endeavors!
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