Q: What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (59) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

Question 1

Is HGS a good company to work for?

Accepted Answer

HGS has an overall rating of 3.5 out of 5, based on over 5,272 reviews left anonymously by employees. This rating has been stable over the past 12 months. 60% of employees would recommend working at HGS to a friend and 63% have a positive outlook for the business. The best reviews about HGS have been left by employees working as TCRO, WCC and CRO.

Question 2

Does HGS pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at HGS?

Accepted Answer

60% of HGS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated HGS 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

Question 4

What are the top reviewed jobs at HGS?

Accepted Answer

Customer Service Representative (683), CRO (312), Customer Service Representative (CSR) (164), Team Leader (111), Process Consultant (77), Customer Service Advisor (62), Customer Relationship Officer (60), Customer Service (59), Customer Service Associate (58), Software Engineer (54), Process Associate (53), Associate (51), Senior Process Consultant (47), Assistant Manager (43), Brand Advocate (41)

Question 5

What are the pros of working at HGS according to real employee reviews?

Accepted Answer

"Good team and work from home" ((in 207 reviews)); "It’s flexible people are friendly and helpful" ((in 132 reviews)); "Work environment is good and friendly" ((in 130 reviews)); "very good environment and everything is good" ((in 129 reviews)); "Good working environment and encouraging" ((in 103 reviews))

Question 6

What are the cons of working at HGS according to real employee reviews?

Accepted Answer

"Poor management and will not appreciate hard work" ((in 213 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 209 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 28 reviews)); "Minimum wage and no breaks if work 6 hours or less." ((in 26 reviews))

Question 7

What are employees saying about HGS redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS redundancy and their outlook for job security at HGS in 2026.

Question 8

What are the top reviewed HGS locations?

Accepted Answer

Bengaluru, Hyderābād, Mumbai, Chennai, Noida, Mysore, Bangalore Rural, Pune, Vāshi, Navi Mumbai, Indore, Bommanahalli, Hosur Road, Durgapur, New Delhi, Guntūr, Kudlu Gate Hosur Road, Visakhapatnam, Bandra, Banga, Andheri East, Mangalore, Bommanahalli, Calcutta, Gurgaon, Khār, Global Village, Cochin, Thāne, Jaipur, Nāgpur

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