Company is top heavy. Managers that manage no one. Shortage of service techs because managers are having to do things upper management requires which comes down to micromanaging and a huge waste of time causing techs to look for new jobs. Pay isn’t bad but a huge slap in the face when average raises are 3-5%. Cost of living goes up that much anyway so if you bust your tail all year and your raise just means you can pay for gas to get to work. There used to be a 2.5% cost of living raise everyone received plus a merit raise. If that doesn’t return soon there will be a high number of employees leaving - a good work environment is great but if you can’t pay your electricity bill it’s time to move on. Very easy to make up the cost of living raises by cutting the fat checks at the top and sit in their office randomly sending out emails on things we all already know. Happy employees who aren’t worried about their bills getting paid are more productive. Invest in your people - with money. The atta boy doesn’t mean anything if you are worried if you can pay your bills each month. Also the cost of living in San Antonio is lower than DFW. Cost of living raises should reflect that.