A Company of Great People, but Improvement Still Needed - Account Assistant HUB International Employee Review

3.0
13 May 2009
Recommend
CEO approval
Business outlook

Pros

Hub International has many great employees and I've been lucky enough to develop some good friends while working there. Also, they are willing to work with you on creating a career path and allowing you to work towards your goals. This company has seen a lot of change over the last few years and I am hopeful that it is for the better. They treat their employees with respect and value their opinions. Also, management is working on improving their communication and I have seen positive changes. As with any company, job satisfaction is often dependent on having a good direct supervisor and I for one have been lucky to have a great manager over the last year.

Cons

I would say the biggest downside is that Hub doesn't necessarily pay their employees what they are worth. Based on research I have done, they are on the lower end of the pay scale. While Hub does many things to make their employees feel valued, they need to realize that people work to make money. In the workplace the best way to show someone that they are valued by the company is to pay them accordingly. Also, they expect a lot out of their employees. As with many companies, they have been cutting staff and therefore the workload can be heavy. Also, management often has big ideas, but struggles to put them into practice. Their ideas may sound good on paper, but don't always come to fruition and when they do, it is often a very slow process..

Explore other reviews about HUB International

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

good environment, flexible schedules, everything you need is well organized and typically easy to find, my job allows me to interact with a lot of different people

Cons

this is a desk/office job - but can work from home some days

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HUB International Response
2w
Thank you so much for sharing this! We love hearing that the environment, flexibility, and organization have made a great impression in your first year. It sounds like the variety of people you get to work with every day is a real highlight, and that's something we think makes HUB a special place to be. We're glad you're here and look forward to seeing you grow with us!
2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Remote work, health insurance benefits.

Cons

I do not recommend working in corporate for HUB, especially in TechOps. Based on my experience, the culture in that area was extremely unhealthy. I saw repeated issues with senior leadership communication, decision-making, accountability, and how employees were treated and concerns handled. Additionally, in my view, HR did not provide meaningful support when employee concerns were raised, completely downplaying the concerns at times. Employees often had to work around confusing or poor leadership decisions instead of being supported by clear direction. I also witnessed senior leadership not tolerating feedback from their employees in a healthy manor. The result was a toxic work environment where many very strong employees have left over the past year.

2
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HUB International Response
4d
Thank you for your five years with HUB and for sharing this feedback. The concerns you've raised around culture, accountability, and how employee concerns are handled are ones we take seriously and believe deserve genuine attention. We encourage you to reach out through our Ethics and Compliance Helpline at 877-482-3343 if you wish to share more detail in a confident setting. We wish you all the best.
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