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      HarperCollins

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      HarperCollins reviews

      Low Pay, Favoritism, No advancement - Customer Service Representative HarperCollins Employee Review

      2.0
      14 Jul 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      37.5 hour weeks, summer hours, 3 weeks vacation and one week personal time,

      Cons

      Managers play favorites in this department, they treat the employees in this critical role like children.Many polices are not clear.

      Explore other reviews about HarperCollins

      5.0
      23 Jun 2026
      Marketing manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Free books, great team and a fun environment

      Cons

      Not a lot of room for growth

      5.0
      15 May 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote with all necessary tech provided, weekday schedule, great benefits, good leadership, small close-knit teams, generous PTO in addition to paid holidays

      Cons

      Base salary could be better but is offset with benefits package. Employee retention is high (a huge plus IMO) butcould limit upward mobility if you're looking for it.

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