Heart in the right place - other organs misplaced. - Claims Hastings Direct Employee Review

- Level below board totally out of touch, 4Cs message gets lost quickly. - Areas do not work effectively together - a lack of consistent performance management sees staff jumping to the "easy" departments. - Change is made for changes sake without any real measure of success/failure or accountability. - Have to be a "yes" person to progress, senior management not open to challenge. - Middle management are being squeezed by over flexible HR policies and inflexible directors. - Some areas of claims you can see clear nepotism.