Lacks Customer Vision - Customer Experience Hazelcast Employee Review

1.0
30 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Good Solutions and good people.

Cons

The leadership abandoned customer centricity by hiring someone who did not appreciate or understand customer advocacy. This individual stated that he knows if a customer is happy and would retain our solutions by the first month. This is the kind of irresponsible management of the head of operations. This is the kind of leadership that is crippling this company with decent technology.

avatar
Hazelcast Response
4mo
Thank you for taking the time to share your feedback with us. We’re not sure if you’ve accidentally left a review for the wrong company as we do not recognise several points in relation to our company and structure. For example, we do not have the role of Head of Operations nor have we had employees based in California City. However, in the event that the review is meant for us, we appreciate your honesty and are glad to hear your positive notes regarding our solutions and the talented people at Hazelcast. We take all concerns regarding customer centricity and leadership very seriously. Providing value to our customers is a core priority, and we acknowledge your perspective on how leadership decisions impact that mission. We are actively working to improve how we share our vision and support our teams through these shifts. Your insights are valuable as we work to strengthen our strategy and management approach. If you'd like to share more specific thoughts or further discuss your experience, we would welcome you to contact the people team directly. We appreciate your contributions and wish you the best in your career."

Explore other reviews about Hazelcast

5.0
19 Mar 2024
Recommend
CEO approval
Business outlook

Pros

The technology itself is great and used by many big-name customers in mission critical systems. The culture is very collegial and there is generally a lot of collaboration up and down and across the org chart. Employees have a fair amount of autonomy. People work hard but a balanced life is encouraged.

Cons

Frequent direction changes. It's a necessary function of the market the product serves and tech in general but at times it can be stressful.

See reviews by: Helpful|Rating|Date|All