Unethical care - Behavioral Health Coach Headspace Employee Review

1.0
12 Jun 2025
Recommend
CEO approval
Business outlook

Pros

The direct care employees who are doing the work are phenomenal individuals.

Cons

Clear disconnect between leadership and the Care staff. Multiple reductions in staff over a 2 year period has resulted in a lack of adequate staffing. This has caused some coaches to work with upwards of 30 members a day, taking multiple chats at once. There is a lack of ethical oversight in the operation. They pay you well in hopes you'll forget how badly you're treated.

Explore other reviews about Headspace

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Management, strong relationships, grateful customers

Cons

Hours, location changes, low hourly wage to rely on

2.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-they offer great resources for members to utilize -continued education to sharpen your coaching skills

Cons

-there have been so many changes and expectations that are frustrating to navigate -they expect way too much for so little pay and no benefits -this role is so taxing on your own mental health... many of the members that you see aren't a good fit for coaching, so you're also filtering a lot of members for therapy and navigate really heavy mental health conversations that aren't within the scope of coaching -feedback isn't delivered live, it's all put in a spreadsheet that's clearly input by automation

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