6y
Thank you for sharing this review, and thank you for six years of really meaningful contributions to our company's mission and success! It is so significant what you have given to our company by choosing to come and to stay for so many years. Thank you also for your kind words. We will try to continue to be nimble in the face of this current COVID-19 situation, both to keep our team members safe, as well as to contribute to a positive global response to this challenging circumstance. I'm grateful to be in an organization that can directly support our wonderful health system clients as they are on the front lines of responding to this unique situation.
I also appreciate your feedback regarding the challenges associated with our reorganizations. And I acknowledge that we've made some meaningful organizational changes as part of the 2020 planning process, and that every time we make an organizational change it causes disruption to many team members. I apologize for this disruption and challenge. As we've discussed in the past, it is an elusive balance to find between being nimble and changing as we continue to be a fast-growing company, and not changing so much that we can't be productive and effective. Our attempt in finding that balance is, wherever possible, to batch together the organizational changes once a year, in the planning process, and then to hold the organization constant throughout the rest of the year. But we don't do this perfectly today, and there are still circumstances where we need to make changes even outside the annual planning cycle. But please know that we are striving to minimize the number of changes we can make, and I hope that we'll have several months ahead of more constancy regarding our organizational structure, until the next planning cycle, with the one note that it's hard for anyone to predict the full impact of the COVID-19 situation. So we'll keep watching and learning and observing, and strive to find the optimal balance, knowing we won't always get it exactly right.
Finally, I appreciate your positive feedback regarding transparency. We'll try to increase transparency and communication particularly during these times of unique challenge and uncertainty, related to the COVID-19 pandemic. Even in times of great uncertainty, there are also things that don't change, like our mission and like the timeless principles we strive to adhere to, and those foundational unchanging elements will help us work through and get through these challenges together. Thank you again for your review and feedback! Best, Dan