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Thank you for your review. While we are committed to transparent communication with our team, recognizing both the positive and the challenging aspects of our work environment, I am confident we can improve in this area. I’m sorry to hear that our communication did not fully meet your expectations. We will continue working to improve, focusing on addressing both the challenges we face and the reasons for optimism.
Regarding the layoffs, we understand how unsettling and discouraging these decisions can be. We have consistently communicated that, as part of our annual planning cycle, there may be reductions, including layoffs. While this is a common practice in many large organizations, we aim to streamline this process, typically scheduling it once a year. Our goal is to minimize disruption, provide generous severance, and offer support to impacted team members as we work through these transitions. As I have offered in the past, I would be happy to visit personally with any hiring manager considering hiring one of our affected team members.
I do care about our team members. We, as a leadership team, care about our team members. It is why we strive to advocate on their behalf, and follow principles of servant leadership. It is why I chose to work for zero cash, bonus or equity compensation from July 2022 through December 2023, during the height of our company’s challenges, to demonstrate that when cost reductions are required, they should start at the top of the organization. It is why, when team member reductions were needed, we disproportionately cut at the leadership level first. It is also why we have provided larger base salary increases for core team members than what servant-leaders have received.
I wish you continued success in your next chapter.
Best, Dan Burton